Published by Spear Gilbert at Sunday, November 26th 2017 03:39:29 AM under Form
Well designed forms result from an appreciation of the role they play in an organisations interaction with people. Organisations have a responsibility to minimise the burden forms impose when gathering information from people. Form length does not directly correlate to complexity. Many assume that making forms shorter makes them easier to complete. Though shorter forms might be cheaper to produce initially, if the reduction in content results in user confusion, the cost of resolving completion errors form fillers make as a consequence can significantly outweigh any initial savings. In general forms do need to be as short as possible, but never at the expense of clarity and usability.
Forms provide a wealth of information for companies and organizations - information that can be harnessed to empower future CRM, marketing and web initiatives. Every year, companies spend millions of dollars manually converting paper-based information on forms into electronic data. The process is time-consuming and expensive, and the data entered is often inaccurate.
Captions tell the respondent what information needs to be filled in within a particular field. Whenever possible, the caption should be placed outside the box - above, or to the left - to eliminate interference and to better call out the information being recognized. This identifies the information to be filled in and helps guide the reader. Captions should NOT be used under a line or box, where they can be mistaken for the caption below it.