Published by Garwig Huffman at Sunday, November 26th 2017 07:07:09 AM under Form
Drop-out ink provides significant advantages when employing OCR, ICR and NHR engines. When people fill out forms, they do not always stay within the lines provided. If the pre-printed form does not use drop-out ink, the data that the respondent enters may intersect with preprinted lines, creating false answers. Drop-out ink can help to guide respondents as well as minimize intrusion between pre-printed information and data that is filled in by the respondent. This pre-processing technique allows recognition engines to see only the data that was entered.
Separations - such as slashes, symbols, text boxes or any combination - can be applied to some of the most common fields including name (first, middle initial, last), phone number, date, social security number, etc. The use of symbols to show the proper format, especially for special fields and characters, improves the quality of information that is completed and helps to ensure automatic recognition.
Customise response boxes to reflect required answers and reduce completion errors. If asking for a persons date of birth, it makes sense to provide a box with the exact number of required digits and an example or guidance note to explain the format that the date should be entered in (DD/MM/YYYY). People from different cultures have different conventions for answering seemingly innocuous questions like this. Users will become frustrated if when you ask for an email address, for example, if the response box only allows for 20 characters. It is similarly annoying to them when it is a long free text box, making the customer question whether they are answering correctly and sufficiently. Providing response boxes that reflect the anticipated answer length and format reassures people that they are filling them in correctly.